At OH RAW!, we stand behind the quality of our all-natural, vegan seamoss gummies and want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, you may request a return or exchange within 7 business days of receiving your product, subject to the following terms:
Eligibility for Returns:Returns must be initiated within 7 business days of the delivery date.Products must be unopened, unused, and in their original packaging for health and safety reasons.Proof of purchase (order confirmation or receipt) is required for all returns.
Non-Returnable Items:Opened or used gummies cannot be returned for safety and quality assurance.Products purchased from third-party retailers must be returned to the original place of purchase, subject to their return policy.Sale or promotional items are final sale and not eligible for return.
Return Process:Contact our customer support team at support@ohraw.com within 7 business days of delivery to request a return authorization.Provide your order number, reason for return, and any relevant photos if the product arrived damaged or defective.Once authorized, you will receive instructions for returning your product.Return shipping costs are the responsibility of the customer unless the product arrived damaged or there was an error on our part.
Refunds:Once your return is received and inspected, we will notify you of the approval or rejection of your refund.Approved refunds will be processed to your original payment method within 5-7 business days.Shipping charges are non-refundable except in cases of product defect or shipping error.
Damaged or Incorrect Products:If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery with photos and details. We will arrange for a prompt replacement or refund at no additional cost.
